Precision digital support across email, live chat, ticketing, social media, and content moderation — handled by skilled agents with fast turnaround and high accuracy.
Email Support Management — Structured email handling with templating, escalation, and SLA tracking
Live Chat Support — Real-time chat with trained agents and seamless CRM integration
Ticket Management — Helpdesk ticketing via Zendesk, Freshdesk, Jira, and custom systems
Social Media Moderation — Community management, comment moderation, and brand monitoring
Content Review & Tagging — User-generated content review, taxonomy labeling, and trust & safety
Managed inbox operations with SLA-bound responses, templated workflows, categorization, routing, and escalation — for support, sales, and billing queues.
Real-time chat support with trained agents, canned-response management, product knowledge integration, and seamless handoff to voice or tickets.
End-to-end ticket lifecycle management on Zendesk, Freshdesk, Jira Service Desk, and ServiceNow — with SLA monitoring and reporting.
Brand page management, comment moderation, DM handling, community engagement, and escalation of PR-sensitive content to your team.
User-generated content moderation, image and video review, taxonomy labeling for AI training data, and policy enforcement at scale.
Form extraction, data verification, document indexing, and structured data capture from PDFs, images, and scanned documents.
Review your current digital support channels, volumes, SLAs, and content types to design the right workflow.
Develop response templates, escalation trees, tagging taxonomies, and quality rubrics specific to your brand.
Train agents on your brand voice, products, policies, and tools — with certification before going live.
Go live with full QA, weekly calibration sessions, and monthly optimization reviews based on data.
"We scaled our non-voice support from 5 agents to 60 in 60 days. TechieBob handled everything — hiring, training, QA, and tooling. Ticket response time dropped from 18 hours to under 2."
"Our social moderation team is the backbone of our community trust. TechieBob's moderators are fast, accurate, and understand cultural nuance for our German-English bilingual community."
"Email support quality was inconsistent before TechieBob. Now we have 98% QA scores, sub-90-minute responses, and CSAT of 91%. They genuinely elevated our brand's customer experience."
"Moderating 500,000 pieces of daily UGC requires precision and strong judgment. TechieBob's team is well-trained, follows our policies meticulously, and flags grey areas for escalation every time."
Tell us about your challenge. Our team will respond within 24 hours with a tailored proposal — no commitment required.
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